Return Policy
Effective Date: 11-12-2024
1. Overview
At Meatado, customer satisfaction is our top priority. Our Return
Policy ensures that if you receive a defective or unsatisfactory
product, we will do our best to resolve the issue promptly. Please
read the terms outlined below carefully.
2. Return Eligibility
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Returns are applicable only for perishable items that are delivered
in unsatisfactory condition.
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Items eligible for return include products that are spoiled,
damaged, or do not match the description provided at the time of
order.
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Returns are not applicable for personal preference, such as taste or
size variations.
3. Return Request Process
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Customers must raise a return request within
24 hours of receiving the product.
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To initiate a return, contact our customer support team via email or
phone:
- Email: meatadomeat@gmail.com
- Phone: +91 97440 07764, +91 97440 07794
-
Provide the order number, a brief description of the issue, and
photographic evidence of the product.
4. Return Approval
Once we receive your return request, our team will review the
submitted details and evidence. If the request meets our eligibility
criteria, we will approve the return and arrange for a resolution.
5. Resolution Options
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Replacement: Eligible products will be replaced
with a similar item of the same value, subject to availability.
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Refund: Refunds will be processed to the original
payment method or provided as store credit, as per the customer’s
preference.
6. Conditions for Returns
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The product must be unused and stored under appropriate conditions
until the return process is completed.
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Products damaged due to mishandling by the customer are not eligible
for returns.
7. Non-Returnable Items
Gift cards, promotional items, and special orders are not eligible for
returns.
8. Refund Timeline
Refunds are processed within 7-10 business days of
return approval. The timeline may vary depending on your payment
provider.
9. Contact Us
If you have any questions or need assistance, feel free to reach out
to our customer support team:
- Email: meatadomeat@gmail.com
- Phone: +91 97440 07764, +91 97440 07794
