Refund Policy
Effective Date: 11-12-2024
1. Overview
At Meatado, we are committed to ensuring customer satisfaction. Our
Refund Policy outlines the conditions under which refunds may be
issued. Please read this document carefully before making a purchase.
2. Refund Eligibility
- Refunds are applicable for products that are:
- Delivered in a damaged or spoiled condition.
- Not matching the product description or order details.
- Unavailable, leading to an incomplete order fulfillment.
-
Refunds are not applicable for personal preferences, such as taste,
size, or general dissatisfaction not related to product quality.
3. Refund Request Process
-
To request a refund, customers must contact our customer support
team within 24 hours of delivery.
-
Provide the following details when submitting a refund request:
- Order number
- Reason for the refund
- Photographic evidence of the product
- Contact customer support via:
- Email: meatadomeat@gmail.com
- Phone: +91 97440 07764, +91 97440 07794
4. Refund Approval
Once we receive your refund request, our team will review the details
and evidence provided. If the request meets our refund criteria, it
will be approved, and the refund process will be initiated.
5. Refund Process
-
Approved refunds will be processed to the original payment method or
as store credit, based on the customer’s preference.
-
Refunds for Cash on Delivery (COD) orders will be issued as store
credit or direct bank transfer.
6. Refund Timeline
Refunds will be processed within
7-10 business days after approval. Please note that
the timeline may vary depending on the payment provider or bank.
7. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards and promotional items.
-
Products mishandled or improperly stored by the customer after
delivery.
8. Contact Us
If you have any questions or need assistance, please contact our
customer support team:
- Email: meatadomeat@gmail.com
- Phone: +91 97440 07764, +91 97440 07794
